What Does Your Watch Say?
Charter Member
$40.68 CAD
On May 8, 2019 I bought a Seiko quartz watch from booth C03 in Southworks Antique Mall in Cambridge, ON.
I paid $40.68. The watch was not described as "working" "not working" or "as is". The watch was not running when I purchased it.
When I got home and removed the case back I saw the movement already had a battery and a test showed the battery was new. The dealer had put a new battery in the watch and knew it was not working yet did not state on the tag that the watch was not working.
I bought another battery and installed it in the movement and still the watch would not work.
I called Southworks on May 9 and was told by an employee that all sales were final. I could hear the owner, Carol, speaking saying she would not refund my money.
When I pressed the issue I was told by the employee that she would call me back later that day, which she did not. I called back and was told she would find time to speak with Carol and call me on May 10.
The employee did not call on May 10 so at noon so I called the store again and was told again that Carol would not refund my money. I was put on the phone with Carol who continued to say that because of her contract with the dealer she would not refund my money without permission from the dealer.
I further pressed the issue and Carol said she would contact the dealer and call me back. When Carol called back she stated that after discussing the situation with the dealer they decided that since the watch was not described as "working" the dealer had done nothing wrong and Carol decided to side with the dealer and a refund would not be given.
Carol then made the absurd offer to take the watch back and sell it on consignment, (with Southworks taking a percentage of the sale.).
I've been going to Southworks since their old location for 21 years now and I've spent a significant amount of money with them. This is how Carol treats her long time paying customers, by siding with dealers who knowingly cheat buyers.
May 8 was the last time I spend money at Southworks and I will make sure to let everyone I know that they need to seriously reconsider spending money here.
On May 8, 2019 I bought a Seiko quartz watch from booth C03 in Southworks Antique Mall in Cambridge, ON.
I paid $40.68. The watch was not described as "working" "not working" or "as is". The watch was not running when I purchased it.
When I got home and removed the case back I saw the movement already had a battery and a test showed the battery was new. The dealer had put a new battery in the watch and knew it was not working yet did not state on the tag that the watch was not working.
I bought another battery and installed it in the movement and still the watch would not work.
I called Southworks on May 9 and was told by an employee that all sales were final. I could hear the owner, Carol, speaking saying she would not refund my money.
When I pressed the issue I was told by the employee that she would call me back later that day, which she did not. I called back and was told she would find time to speak with Carol and call me on May 10.
The employee did not call on May 10 so at noon so I called the store again and was told again that Carol would not refund my money. I was put on the phone with Carol who continued to say that because of her contract with the dealer she would not refund my money without permission from the dealer.
I further pressed the issue and Carol said she would contact the dealer and call me back. When Carol called back she stated that after discussing the situation with the dealer they decided that since the watch was not described as "working" the dealer had done nothing wrong and Carol decided to side with the dealer and a refund would not be given.
Carol then made the absurd offer to take the watch back and sell it on consignment, (with Southworks taking a percentage of the sale.).
I've been going to Southworks since their old location for 21 years now and I've spent a significant amount of money with them. This is how Carol treats her long time paying customers, by siding with dealers who knowingly cheat buyers.
May 8 was the last time I spend money at Southworks and I will make sure to let everyone I know that they need to seriously reconsider spending money here.